Maintenance & Support
Feature Rich Maintenance Support – Same Day Machine Swap Out – 4 Hour Response – Automated Toner Replacement – Proactive Ongoing Servicing
Guaranteed Same day break-fix service. As part of our service, we provide a 4 hour response for breakdown service calls. Although in Rushden, 1- 3 hours onsite can be expected. We keep our product mix purposely narrow, supplying the best in range for to suit each requirement. This allows us to hold more than just consumables parts in our engineers vehicles ensuing the vast majority of calls are fixed upon first visit.
Automated toner supply:
Web based software used to track print/copy/scan volumes, supply of toner by device, included real time service alerts for prompt response. By using remote software, we’re able to not only manage your toner supply efficiently, but also your non toner related consumables i.e drums & fusers also. This ensures you receive pro active service support keeping your device in serviceable condition.
Toner inclusive Service:
Service inclusive of all parts, spares, toner and break fix maintenance support. By taking advantage of a toner inclusive maintenance package, you benefit from the visibility of your running costs ongoing today, and in the future. A maintenance package agrees sets out your costs ongoing, so you’re not left with any unexpected costs in future.
Swap out guarantee:
“We provide swap out guarantees for all new devices, for peace of mind”. Although situations such as a non-repairable devices are rare, situations like this are costly. We provide our customers with the added security, should a device become uneconomical to repair, we offer to swap the device with a like for like equivalent at our cost, not yours.
Want to know more about maintenance & support services?
Being in business as long as we have we know that you’ll have more questions than we can answer on this page. Every business is different and you’ll have specific questions to your needs or usage, so please feel free to ask.
At CSR Digital you’ll always speak to someone that handles a specific service and we have first-hand experience of all of the products we sell or rent, so please feel free to ask us any questions about them.
You can use the form on this page to contact us specifically about our maintenance and support services or visit our Contact Us page for general enquiries. If you would prefer to speak to someone directly, please call us on 01908 305083.