SERVE, a charity which helps the elderly and those with disabilities live independent lives, is working with CSR Digital on its new telephone systems. Here, CEO Tony Gibbs talks about the crucial role CSR Digital plays.
Revamping and improving our telephone systems
Following our initial meeting, CSR Digital has worked with us on an across-the-board review of outdated telephone systems. We had issues with our clients not being able to reach the person they needed to talk to, which led to poor customer service and frustrations. Our organisation has transitioned from old phone systems to more modern telecom solutions and CSR Digital has been instrumental in devising a modern system for purpose. CSR Digital has also supplied a new, state-of-the-art photocopier and provided staff with comprehensive training.
Our ongoing relationship
We now have a fully fleshed out project plan which will allow SERVE to implement and develop our systems in line with our vision. We value highly our partnership with CSR Digital and we have found their support responsive and clear. I have no hesitation in recommending CSR Digital.
CSR Digital’s dedication to customer service
I can highly recommend CSR Digital – the company has gone above and beyond – everything happens on time and is seamless from start to finish.
CSR Digital’s continued support
We look forward to working with CSR Digital for many years and know they will help us evolve our systems in line with our needs.
About Serve
Serve is an award winning Northamptonshire charity offering care services to support you and your loved ones.
Serve is an established registered charity in Northamptonshire providing a range of services to support older people, people with disabilities and their carers, on a daily basis.
#csrdigital
